Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and company name when you contact us or request our services
• Project Details: Information about your project requirements, technical specifications, and business needs
• Communication Data: Content of messages, feedback, and correspondence with our team
• Payment Information: Billing details and payment card information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and referral sources
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third-party services, analytics providers, and marketing platforms that help us improve our services and communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered development services
• Communication: To respond to inquiries, send project updates, and provide customer support
• Project Management: To understand requirements, plan deliverables, and execute development work
• Business Operations: To process payments, maintain records, and fulfill contractual obligations
• Marketing: To send relevant information about our services, case studies, and industry insights (with your consent)
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations and protect our rights and interests

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers (Firebase, Google Cloud Platform)
• Payment processors and billing services
• Email delivery and communication platforms
• Analytics and performance monitoring tools
• AI and development tools (OpenAI, Anthropic, Microsoft, etc.)

3.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental request, or to protect our rights, property, and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Analyze website traffic and performance
• Deliver personalized content and advertisements

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances

6.2 GDPR Rights (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

6.3 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to deletion, and the right to opt-out of the sale of personal information (though we do not sell personal information).

To exercise any of these rights, please contact us at privacy@excality.com. We will respond to your request within the timeframes required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Contractual obligations and service delivery requirements
• Legal and regulatory compliance requirements
• Potential for legal claims or disputes

When information is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection
• Binding corporate rules and certification mechanisms

9. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: